Frequently Asked Questions:
Where are you located?
We are currently located in Oak Park, IL. A west suburb of the city of Chicago.
Are you affiliated with stressinabox on
social media, like TikTok?
Yes! She is the founder and co-owner of Anderson Axolittles.
Do you ship?
YES! Shipping days are currently set for Tuesdays with a limit of 10 orders shipped per week since we are a small business. We do ask that all orders are placed by Saturday evening or your animal will ship the following shipping day to give us time to prepare your order. Please note it is illegal for us to ship Axolotls to California, Maine, Virginia, Hawaii, Washington DC, and New Jersey. We DO NOT ship internationally. Orders placed for axolotls from these states will be canceled and refunded. We also ask that gloves are worn when opening your shipment because occasionally we do ship with fiberglass insulation, that can irritate the skin.
What if my animal passes in shipping?
We do have an arrive alive guarantee. If for any reason, your axolotl or betta doesn't survive the trip, you must send us a photo of your axolotl/betta in the bag, within 2 hours of the delivery. We will NOT refund delivery but will refund you for the axolotl/betta or set up a replacement.
Why do you require customers to pass
a quiz before accessing the store?
After the rise of Jess's social media and internet fame, we wanted a way to ensure that those who were purchasing our aquatics had done their research before bringing them into their home. Requiring you to pass a short quiz on basic aquatic care not only encourages them to look into these animals more but to make sure this animal is the right one for them.
How do I set up my pick up?
Once you have decided on your axolotl/betta and have purchased your pick up the order, you have 24 hours to contact us to set up an appointment. If you cannot make your chosen appointment, you will forfeit your purchase.
What do you feed your juveniles?
When they are first hatched they are fed baby brine shrimp. Once they reach 2 inches we switch them over to a diet of frozen blood worms, brine shrimp, pellets, live black worms, and live earthworms. When our juveniles reach 5 inches we begin to feed them strictly earthworm, the best food for your axolotl.
How old must I be to purchase an animal from you?
You must be 18 years or older to purchase an axolotl from us. If you are not 18 years old, a parent can purchase for you.