Frequently Asked Questions:
Where are you located?
We are currently located in Oak Park, IL. A west suburb of the city of Chicago.
Are you affiliated with stressinabox on
social media, like TikTok?
Yes! She is the founder and co-owner of Anderson Aquatics.
Do you ship?
YES! Shipping days are currently set for Tuesdays with a limit of 10 orders shipped per week since we are a small business. We do ask that all orders are placed by Saturday evening or your animal will ship the following shipping day to give us time to prepare your order.
Please note it is ILLEGAL for us to ship Axolotls to California, Maine, Virginia, Hawaii, New Mexico, Washington DC, and New Jersey. We DO NOT ship internationally. Orders placed for axolotls from these states will be canceled and refunded. We also ask that gloves are worn when opening your shipment because occasionally we do ship with fiberglass insulation, that can irritate the skin.
What if my animal passes in shipping?
We do have an arrive alive guarantee. If for any reason, your axolotl or betta doesn't survive the trip, you must send us a VIDEO of your DOA axolotl/betta in their double-bagged shipping bags, within 2 hours of the delivery. Please record all sides of the box, including top and bottom, and all packaging materials along with a photo for the shipping label. We need all of this for insurance purposes.
What if my eggs do not mature?
Because of the care that goes into the egg maturing, your axolotl eggs do not mature, we do not give a refund on the order. We only ship out fertile eggs to equal your order or more. Eggs are a buy at your own risk order.
Why do you require customers to pass
a quiz before accessing the store?
After the rise of Jess's social media and internet fame, we wanted a way to ensure that those who were purchasing our aquatics had done their research before bringing them into their home. Requiring you to pass a short quiz on basic aquatic care not only encourages them to look into these animals more but to make sure this animal is the right one for them.
How do I set up my pick up?
Once you have decided on your axolotl/betta and have purchased your pick up the order, you have 24 hours to contact us to set up an appointment. If you cannot make your chosen appointment, you will forfeit your purchase.
What do you feed your juvenile axolotls?
When they are first hatched they are fed baby brine shrimp. Once they reach 2 inches we switch them over to a diet of frozen blood worms, brine shrimp, pellets, live black worms, and live earthworms. When our juveniles reach 5 inches we begin to feed them strictly earthworm, the best food for your axolotl.
How old must I be to purchase an animal from you?
You must be 18 years or older to purchase an axolotl from us. If you are not 18 years old, a parent can purchase for you.